Terms & Conditions


Welcome to THE SYOLO. The website and and its associated features and mobile applications (“Site") is owned and operated by The Syolo Group (NZBN 9329038336850) (“THE SYOLO”, “Celebrate  Achievement & Appearance”).

These terms and conditions (together with the information and policies contained in the “Customer Service” pages on the Website and any other document referred to in these terms and conditions) (“Terms and Conditions”) establish the applicable legal conditions. your use of our website, any of its sub domains and any other website operated by or on our behalf and any mobile device or desktop application developed by us or on our behalf (collectively, “websites” and “website” refer to any of them) and other services that we provide (the “services”).

Please read these terms and conditions carefully and make sure you understand them before using the services. Please note that by using the Services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms and conditions, you will not be able to use the services and you will have to leave the website immediately. If you continue to use the website or request products, we will consider that you accept these terms and conditions.




1.1 When certain words and expressions are used in these terms and conditions, they have specific meanings (called “defined terms”). You can identify these defined terms because they start with all caps (even though they are not at the start of a sentence). When a defined term is used, it has the meaning given in the section of the Terms and Conditions where it was defined (you can find these meanings by looking at the sentence where the defined term is included in parentheses and voice tags).

1.2 When we say "we", "our" or "our" we mean THE SYOLO GROUP. When we refer to "you" or "your" we mean you, the person using the services.

1.3 We have used headers to help you understand these terms and conditions and easily locate the information. These terms and conditions are only available in English. We will not archive copies of contracts between us and you in connection with our provision of the Services, or between you and Partners in connection with the sale of products, so we recommend that you print or keep a copy of the these General Conditions. for your records (but please note that we may change these terms and conditions from time to time, so please check the website regularly and whenever you use the services to order products, to ensure that you understand the legal terms which are apply at this time).



2.1 When you place an order, you must follow the instructions on the site on how to place your order and make changes to your order before submitting it.

2.2 Once you have selected a product that you wish to order, regardless of the previous price that you have seen or heard the price that you must pay including the Goods and Services Tax ("GST") and all other charges, including charges for which products are likely to be delivered to the address provided by you (“Delivery Charges”). Unless otherwise specified, all charges are in Australian dollars.

2.2 You must pay for the entire Order at the time of placing the Order using one of the payment methods that we accept on the Site. You must have the right to use the payment method used for purchases. The payment method must have sufficient funds, credit or other payment facilities to cover the purchase. We are not responsible for the decisions of payment providers to allow you to use their service, nor to provide them with any guarantees or guarantees. If a particular service is not available to you, you must use another valid payment method. You can choose to store your payment methods in your account for future purchases.

2.3 By placing an order, you expressly authorize us, before accepting your order, to perform credit and security checks and, when we deem necessary, to transmit or obtain information (including any updated information) relating to you to third parties or from time to time. , including, but not limited to your credit card number, to validate your credit card, to obtain initial credit card authorization, to perform loss minimization and anti-fraud measures and to authorize individual purchase transactions.

2.5 If you discover that you have made an error with your order after submitting it to the site, please contact customer service immediately, although we cannot guarantee that we can modify your order according to your instructions and that charges may apply. 'apply. to process a change.

2.6 When you place an order, you will receive an order confirmation from us by email. This e-mail will only constitute an acknowledgment of receipt and will not constitute an acceptance of your order. No contract will be formed between us for the purchase of the goods ("Contract") until you receive a shipment confirmation email. We are not obligated to supply the product to you until we have accepted your order. At our discretion, we may refuse to accept an order from you for any reason, including but not limited to:

  • Unavailability of stock (in which case we may ask you to resubmit your order or offer you an alternative product or size);
  • We suspect that you may sell our products to other consumers;
  • If we suspect your order is fraudulent, or if we suspect credit or charge card fraud; or
  • If there has been an error in the images, price or description of the product on the Site,
  • If there has been an error due to the illegal inclusion of an item in a particular sale or promotion.


2.6 Subject to section 2.8 below, until we accept your order, we reserve the right to refuse to process your order and you have the right to cancel your order. If you or we have canceled your order before it has been accepted, we will immediately refund any payment already made by you to your original payment method. We will not change the terms that apply to an existing order that has already been accepted by us; the conditions that will apply to this order are the conditions that were applied at the time you placed the order.

2.8 THE SYOLO s, through THE SYOLO Marketplace, also operates a Marketplace Platform which enables Third Party Supplier Partners who comply with our Marketplace Program to list and sell their products on our Site (“Partner of market / supplier '). If a third party sells the products on the site, the market partner / seller is responsible for the delivery of those products, and THE SYOLO will display the specific delivery details of those products during the ordering process. In the event that you wish to cancel your order with a Marketplace Seller, you acknowledge that there may be instances where we cannot immediately refund any payment already made to your original payment method as the order has already accepted by the seller's market. Of course, we will refund your Order once you have received it in accordance with clause 8 of these Terms. For the avoidance of doubt, when purchasing products from a market seller, you are directly transacting with THE SYOLO.



3.1 Our aim is to deliver the products to the place of delivery ("Delivery") requested by you within the time period that we have indicated at the time of your Order, but we cannot guarantee the delivery dates or times in any way. Delivery options are described here, although this information is for reference only and does not include orders shipped by our partners / market sellers.

3.2 We will attempt to notify you if we expect to be unable to meet our estimated delivery date or time, but, to the extent permitted by law, we will not be liable to you for any loss, liability, cost, damage, charge or expense. Resulting from late or deferred delivery

3.3 We will try to leave the Order at the address recommended by you at the time of purchase. You must ensure that you can receive delivery of the product without undue delay and at any time we reasonably specify. Our delivery partners may contact you by text message prior to delivery to provide you with various delivery options, including granting "permission to drop off" the item to the address or sending the delivery to a point. collection. Alternatively, the courier can leave a card requesting their reshipment or collection instructions with the carrier or a collection point.

3.3 By default, you authorize the delivery of items to the address indicated in your Order. If the delivery person considers the area unsafe at their discretion, your order will be redirected to a collection point, re-delivered in the next delivery cycle (if applicable), or returned to our compliance center. If delivery or pickup is delayed due to your unreasonable refusal to accept delivery or if you do not agree (within two weeks of our first attempt to deliver the product to you) delivery or pickup of the product from the carrier, then we may (without affecting any other rights or resources available to us) do one or both of the following:

  • Charge you for our reasonable storage costs and other costs that we reasonably incur; or
  • no longer make the product available for delivery or pickup and notify you that we are cancelling the applicable Contract, in which case we will refund the money you paid to us in accordance with our return policy, less our reasonable administrative costs (including to attempt to deliver and then return the product, as well as storage charges and other charges previously provided).

3.5 Please note that we may not be able to deliver to certain locations, or offer equivalent delivery options to the locations we serve. If we are unable to deliver to your location, we will notify you on the relevant product page, or use the contact details you provide when placing your order and arrange for the order to be cancelled or delivery to another delivery address.


3.6 Unless you indicate otherwise, all risks associated with the product will pass to you upon delivery. If the delivery is delayed, the risk will pass on the date on which the delivery would have taken place. From the moment the risk passes to you, we will not be responsible for the loss or destruction of the product.


3.7 You must be careful when opening the product to avoid damaging it, especially when using sharp instruments.

3.8 Please also read the information on our Orders & Shipping page as this contains important information about your order and its delivery.

3.9 We also offer the option to collect your order from a participating Partner. Please see our Click & Collect section for more details.

3.10 Details of the countries we deliver to can be found on our Orders & Shipping page. There are restrictions on some products for certain international destinations, so please review the information on that page carefully before placing an order.

3.11 If you purchase products for delivery to an international destination, your order may be subject to import duties and taxes which are applied when the package reaches that destination. Please see section 6(b) (above) for more information on duties and taxes. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you breach any such laws.



4.1 We can terminate a contract if the product is unavailable for any reason. If this is the case, we will notify you and refund any payment you have made. We will refund the money received from you using the same method you originally used to pay for the product. If the refund transaction fails, we will notify you and arrange to process the refund by a different method.


4.2 If you wish to cancel your order, please contact our customer service. Once an order has been processed, it cannot be canceled and the item must be returned to us in accordance with the return policy.




5.1 We try to ensure that all details, descriptions and prices on the website are correct, as this information is provided to us by partners; there may be instances where errors occur. If we discover an error in the price of a product you have ordered, we will notify you as soon as possible and, acting on behalf of the Partner, we will give you the option of reconfirming your order at the correct price or cancelling it. . If we are unable to contact you, your order will be considered cancelled. If you cancel and have already paid for the products, you will receive a full refund as soon as possible.


5.2 If you are viewing the UK or EU country website, the prices for products advertised on the website of partners located in the EU include VAT charged by the relevant partner.

5.3 Sending on your delivery address, different tax rules and additional charges may apply. If you are shipping a partner's items outside of your territory, you may need to pay import duties upon receipt of the goods. We will notify you during the order process if import duties are included or if you need to pay them upon receipt of the goods. If they are not included, neither we nor the Partner have control over these charges and we cannot inform them of their amount. You will be responsible for paying import duties and taxes which are not included. Please contact your local customs office for more information and a "Landing Cost Estimate" before placing your order. Additional information is also available in the “Duties and Taxes” section of our Orders and Shipping page.

  1. 4 we are based in New Zealand and you are shopping from a New Zealand company, we will invoice your order in New Zealand dollars. The actual price charged to New Zealand customers will be subject to: (i) New Zealand GST; and (ii) the exchange rate applied by the payment provider he used. You can find more information at New Zealand GST is subject to change in accordance with changes in New Zealand law.

Please note that orders shipped to NZ valued over NZ $ 1000 may incur customs duties, charges, and fees (including GST on service / freight) charged by the New Zealand Customs Service. Zeeland once the order arrives at your port. of fate. You must pay these amounts directly to New Zealand Customs or your authorized service provider. Separate orders placed on the same day may still be subject to import duties, customs fees and charges, as if they were the only order. You can calculate these fees, customs fees and expected fees using the New Zealand Custom Service fee estimator. Please note that the GST for the products has already been collected during payment. We are not responsible and will not refund any such import duties, customs fees, or charges. You should contact your local New Zealand customs office or you can get more information at the Custom Service and NZ GST Service FAQ. Thresholds and prices are subject to change in accordance with changes in New Zealand law. In addition, you’re financial or payment service provider may charge administration and currency conversion fees on purchases and refunds that we provide to you. The exchange rate used to determine the refund amount (in New Zealand dollars) will be the rate in effect at the time of the refund (not the original exchange rate).


5.5 U S customers THE SYOLO do not collect sales or use taxes in all states. THE SYOLO does not charge a usage tax for international purchases. For states that impose sales or use taxes, your purchase may be subject to use tax, unless you are specifically exempt from tax. Many states require customers to file sales / use tax return at the end of the year declaring all taxable purchases that were untaxed and paying tax on those purchases. For more details, contact your respective tax authorities.

Please note that if you return an item you will be refunded any taxes and import duties if they were originally included in the purchase price. By initiating a return, you agree to deny and assign exclusively to the Syolo (and to the exclusion of any other party) any right or interest in the refund of tax that you may have in respect of the returned item.



6.1 Our aim is to provide you with products of the highest standard and of the highest quality. If you have received a product with a defect, please contact our Customer Service team as soon as possible so that we can guide you through the return process and help you resolve the issue as quickly as possible. To help you with the returns process, you may need to send us pictures of the damage, defect, or failure for a preliminary assessment. You may be asked to provide more information to support your claim and assist us in the evaluation of our products.


6.2 If the product is found to be defective, we will replace or repair the product or refund the price of the product to your original method of payment, as applicable. If the product is found to be defective or considered out of warranty, we will contact you to determine whether you want us to remove the product or return it to you.


6.3 It does not constitute a defect if, in our reasonable opinion, a product has become of unacceptable quality after sale due to normal wear and tear, misuse, failure to use in accordance with the manufacturer's instructions , by using it abnormally. or fail to take reasonable precautions.



7.1 In addition to your rights with respect to defective products in clause 7, and subject to the restrictions set out in 7.2, you may return any product:


  • As long as the return is initiated on your account and the return is placed by post within 30 days of receipt of the shipping confirmation email (or a longer promotional or advertised return period , if applicable);
  • Unused and unworn and in salable condition with the original tags still attached;
  • In the original packaging, which must be in its original condition, including sealed boxes, branded dust bags and shoe boxes (you do not need any plastic packaging transparent plastic, except for products sealed for hygienic reasons; see below); and
  • Has not been specifically excluded from the change of mind return policy, such as "final sale" items. The exclusion will be noted on the corresponding product page on our site and / or at the end of the purchase.


7.2 Please note that products sealed for hygienic reasons (e.g. jewelry, watches, swimwear, hair accessories, headphones, beauty and care products) cannot be returned under the return policy. change of mind only if the seal is intact, excluding underwear and earrings (which cannot be returned unless found to be faulty). Beauty products cannot be returned if they are opened and / or used (unless they are defective).

7.3 To ensure that these returns are promptly assessed and processed, you should follow the instructions set out in "How to Return an Item".

7.4 Upon receipt and inspection of your return, we will contact you regarding the next steps. Once it is determined that the return complies with clause 8.1, we will do the following:

  • Refund the price of the returned product to its original method of payment;
  • Provide you with a store credit of 110% of the price of the returned product (for the avoidance of doubt, the store credit is the amount of your price paid plus the additional 10%); If you used store credit or gift cards to pay the full price, we will only reset the original store credit amount. If you used store credit or gift cards to pay part of the price, we'll reset the original store credit amount you used and give you additional store credit worth 110% of the unrelated amount. Credit. store or gift card payments made by you for the returned product); or
  • Change the product to another size, subject to availability.

7.5 We will not refund any delivery charges you paid when purchasing to have the product shipped to you or the cost of any packages you provide to us to ship the items to us. If the return, in our reasonable opinion, does not comply with clause 7.1, we will contact you to ship the product to you and you will be responsible for the cost of shipping to and from us.

7.6 We offer a flexible return policy to change your mind to optimize your shopping experience. We monitor the frequency and rate of return for fraud, abuse, and general security purposes. In the event of high frequency and high return values, we have the right to close or block access to your account or deny you future orders.

7.7 Depending on where you live, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCRs") or equivalent consumer legislation in the NZ.


8.1 We make every effort to match our prices with other online retailers who stock the same items. If you see the same item cheaper online (including total product price, applicable taxes, and any other additional charges including shipping charges for the item to be shipped individually to the same customer address), please let us know and we will. We will do our best to match the price by offering a coupon for that price difference (only for one item, per customer, per competitor, per day). Notwithstanding the foregoing, for NZ, the relevant price for the purposes of this clause is the price on the site which is exclusive to NZ GST. We reserve the right to determine who is a comparable online retailer when determining eligibility for a price match coupon. Simply send us a link or photo of the item from our site and the other online retailer for us to review, and we will determine eligibility for a price match coupon. Some guidelines include:

  • Item must be the same
  • The article must be available in stock (same color, size, characteristics) and available online in the territory where it is located
  • Prices must be displayed on a website marketed to consumers located in New Zealand that is operated by a business, details of which appear on the website, with an active ABN, ACN or NZBN
  • Prices must be quoted in the same currency (without the need for a currency converter)
  • We will not match the price with VIP offers / cumulative offers / loyalty only offers
  • We will not match prices with discount sites, flash, group, or marketplace purchases
  • We will not match prices with obvious pricing errors made elsewhere

8.2 We do not offer "price parity" or "price protection" with respect to items appearing on our own site. For example, if you purchase an item that is listed for sale, we do not offer a refund to their original purchase price for a reduction from the sale price.



9.1 From time to time, we may communicate with our customers via social media to encourage them to share their own content ("Content") using specific hash tags (#) with their Online Content with a campaign that we may run on this moment.


9.2 By replying to our message and using the required hash tag, you acknowledge and agree that:

  • You comply with the terms and conditions of the platform you use to create this Content;
  • You own all rights to your content and / or have obtained the appropriate rights and consents from any other person appearing in your content;
  • Your social media content and handling may appear on our social media platforms as well as on our site;
  • THE SYOLO can improve, adapt, cut or modify its content. Any such modification would only occur to the extent that we consider reasonably appropriate by us; and
  • You are solely responsible for your content and will not seek to hold THE SYOLO responsible for any third party claims relating to our use of your content.


10.1 THE SYOLO own or license all intellectual property rights in the website and its content (such as text, graphics, logos, button icons, images, sound clips, digital downloads, compilations of data and software, including presentation and compilation. the same). ) ("Content"). The rights to the website and the content are protected by international copyright laws as well as by all relevant national laws on copyright, copyright and database laws. All rights reserved.

10.2 You should not extract and / or reuse parts of the website or content. In particular, you must not use data mining, robots or similar data collection and extraction tools to extract (one or more times) for reuse substantial parts of the website. You must not create and / or publish your own database showing substantial parts of the website (for example, our prices and product listings) without our prior written consent.

10.3 Unless expressly stated otherwise, all persons (including their names and images), trademarks and third party images of products, services and / or locations appearing on the website are not associated, linked or affiliated in any way. All trademarks / names appearing on the website are the property of their respective owners.


When you provide us with your email address or mobile phone number, you may opt in to electronic communications in respect of news, promotions, wish list reminders, bag reminders and updates on the status of returns and refunds.  We may also communicate with you electronically in as set out in the Privacy Policy. Your consent to receipt of certain communications may be implied from the use of certain functional aspects of our service.


In the event of any dispute under these Terms the parties agree to negotiate in good faith to resolve the dispute. Disputes should be lodged with the Customer Service team at first instance

Final Sale

'Final Sale' items are not subject to THE SYOLO standard return policy and may not be returned. Any return or refund of 'Final Sale' items purchased from is made at THE SYOLO absolute and sole discretion, subject to applicable laws.


13.1 Sever ability: each of the sections and paragraphs of these general conditions operates separately. If a court or competent authority decides that any of them is illegal or unenforceable, the remaining sections and paragraphs will remain in full force.


13.2 Disclaimer: If you violate these terms and conditions and we do not take action, or if we delay taking action, it does not mean that we have waived our rights and will always have the right to use our rights and resources. If we waive any breach by you, we will only do so in writing (signed by one of our directors), and that does not mean that we will automatically waive any subsequent breach by you.


13.3 Entire Agreement: These Terms and Conditions constitute the entire agreement between you and us and supersede all prior agreements between you and us.


13.4 Events Beyond Our Control: We and the partners will not be liable for any failure or delay in fulfilling any of our obligations to you if such failure or delay is caused by an event beyond our control.

  • An event beyond our control means any act or event beyond our reasonable control or that of the Partners, such as natural disasters, wars, terrorist attacks, embargoes, riots, strikes, lockouts, trade disputes, fires, floods, earthquakes. . or other natural disasters, breakdowns, bad weather, disruption of transportation, government actions or failures of public or private telecommunications or transportation networks.


13.5 If such an event occurs and affects the performance of our obligations or that of the Partners with you: (i) we will contact you as soon as possible to inform you; and (ii) our obligations and those of Partners with you will be suspended for the duration of the event. When the event affects the delivery of products to you, we will contact you to arrange a new delivery date once the event is over.


13.7 Complaints: We have a complaints handling procedure in place which we will use to attempt to resolve disputes as they arise, please let us know if you have any complaints or comments. See our Contact Us page to find out how to contact us.


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